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Re: WHY doesn't Adobe Support answer the phone?

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Apologies Rikk, didn't realise it was user-user, thought it was an Adobe forum with Adobe people as well as users, and I thought you were from Adobe!! If youre not, youve been amazingly kind, thank you. As for the attitide that wasn't ;-), well, typing is a blunt instument, especially in a the face of a frusrated user with a deadline... (Another reason I hate having to type out a problem rather than just saying it).

 

Next time I will try the forum, but (as I upset someone by saying earlier), it simply hasn't helped in the past, so it's not my first instinct. I'm used to working stuff out and I only go to a forum when I've hit a wall or am utterly desperate. Thus far it has not resulted in a problem being solved, most likely because I've raised issues with the s/w that users can't solve -ie it needs bug-fixing or re-coding - hence my lack of enthusuasm. I also resent being forced into asking other paying customers - and taking up their time - to do what Adobe should be doing.

 

Aynway, being succinct is not my strong point, but let me say 2 things: Peace. And thank you :-)


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